Customer Service Administrator

Join a company that plays a vital role in the healthcare sector — where quality, reliability, and service make a difference every single day.

At Elis, we provide critical textile, hygiene, and facility services to healthcare providers across the UK. Our Leicester site is currently seeking a Customer Service Administrator to help ensure our customers receive the outstanding service and support that enables them to deliver safe, high-quality care.

About the Role:

As a Customer Service Administrator, you will be the first point of contact for internal and external queries, handling everything from day-to-day orders to complaint resolution. You’ll work in a fast-paced, collaborative environment where your attention to detail, communication skills, and commitment to service excellence will directly support healthcare operations across the region. We take pride in helping customers focus on what matters most — delivering patient care — while we take care of their service needs behind the scenes.

Customer Support & Communication

• Manage and resolve customer queries in a timely and professional manner.
• Handle complaints at the customer site and coordinate solutions through to resolution.
• Ensure feedback (Voice of the Customer - VOC) is communicated to management.
• Notify customers promptly of delivery shortfalls and keep them informed of order progress.
• Promote and support customers using the Connect ordering system.

Administrative & Operational Duties

• Accurately record and process customer orders via phone or email.
• Escalate any issues that require management intervention.
• Perform reception and general admin duties as required.
• Ensure confidentiality and compliance with all company policies and procedures.
• Completing & accurate recording of KPI information
• Running and manipulating customer reports within Excel and Power BI.

Team Collaboration & HR Support

• Build strong relationships with customers and colleagues across departments.
• Provide administrative cover for HR-related tasks such as onboarding, leavers, and sickness.
• Assist with the submission of payroll data when covering.

We’re looking for someone who is:

• Experienced in customer service and administration (ideally in a healthcare or service-driven environment).
• A strong communicator with a professional, solution-focused approach.
• Organised, efficient, and detail-oriented.
• IT literate and comfortable working with internal systems and Microsoft Office.
• Able to work independently but also thrive as part of a supportive team.

Be part of a company where service excellence supports healthcare excellence, and offer a dedicated development programme to help you become a pivotal member of our team.

Salary £28,000.00